FAQs
Frequency Asked Questions
1 . How do I place an order? You can place an order directly through our website. Simply select your desired products, add them to your cart, and proceed to checkout. We offer a secure payment process and multiple payment options for your convenience.
2. How are the products delivered? We offer same-day delivery for our perishable durian products to ensure freshness. Our logistics partner will pick up your order from our location and deliver it to the provided address. Delivery details will be confirmed via email.
3. What are the delivery charges? Delivery charges are calculated based on the delivery location and the size of your order. We aim to offer competitive rates to ensure you receive the best value for our premium products.
4. How should I store my durian products? All our durian products should be kept frozen at -18°C at all times. Defrost for 30 minutes before consumption. As our products contain no preservatives, they are best consumed within 5 days after defrosting.
5. Can I return or exchange a product? Yes, we offer returns or exchanges under certain conditions. Products must be unused and in their original packaging. Perishable items are only eligible for returns if they arrive damaged or spoiled. Please contact us immediately upon receiving your order to initiate a return or exchange.
6. Do you offer corporate or bulk orders? Yes, we provide options for corporate and bulk orders. Please contact our customer service team for more details and to discuss your specific requirements.
7. How can I contact customer service? For any inquiries, you can reach our customer service team via email at enquiry@seasonsharvest.com.sg or call us at 8389 7392. We are here to assist you with any questions or concerns you may have.
8. Are there any special promotions or discounts? We periodically offer special promotions and discounts. Please subscribe to our newsletter or follow us on social media to stay updated on our latest offers.
9. Do you have a physical store? Currently, we operate as an online store to ensure that we can serve customers nationwide with our premium durian products. All orders can be placed through our website.